2002
Crate and Barrel Selects eGain to Manage Growing e-Mail Traffic Tied to Online Catalog Sales. The two eGain solutions work in tandem to help the extremely successful home furnishings retailer provide the quality of service that has become essential for customer retention in the highly competitive online catalog business.
Crate and Barrel turned to eGain Mail to route, track and manage this traffic. eGain Commerce Bridge provides a direct links to the internal database
that contains order status information, which is often required to generate the required response.
Business Wire, May, 2002
About eGain Communications Corp.
eGain (Nasdaq:EGAN) is a leading provider of eService software. Selected by 24 of the 50 largest global companies to improve phone and Web-based customer service, eGain solutions increase service efficiency and customer retention -- thus delivering a significant return on investment (ROI). eGain eService Enterprise -- the company's integrated software suite -- includes applications for e-mail management, Web collaboration and self-service, and enterprise-wide knowledge management. eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide -- including Vodafone, DaimlerChrysler, and ABN AMRO Bank.
2004
Crate and Barrel Selects Unica Corporation's Affinium to Increase Effectiveness of its Multi-Channel Marketing Campaigns
Unica's Affinium(TM) Chosen for Ease-of-use and Intuitive Functionality
WALTHAM, Mass.--(BUSINESS WIRE)--April, 2004
About Unica
Unica Corporation's enterprise marketing management software, Affinium, powers marketing innovation for more than 300 companies worldwide. With Affinium's resource management, campaign management and customer analysis software, leading companies deliver customer-focused marketing at lower cost, faster and with improved results. Affinium provides a complete platform to transform the entire marketing process - from budgeting and planning, to project management and workflow, to real-time execution, to closed-loop reporting - for brand, product, direct and event marketing. Customers include ABN AMRO, AIG, Bank of Montreal, Choice Hotels, Cintas, EDF, Lands' End, Medco Health Solutions, Nordstrom, Scotiabank, SNCF and Tribune. Unica delivers customer success through offices across the U.S., Europe, Asia and Australia and a network of world-class partners. For more information, call 781-839-8000 or visit www.unica.com.
Unica is registered in the U.S. Patent and Trademark Office. Unica Affinium, Affinium, Affinium Campaign, Affinium Campaign Collaborate, Affinium Campaign eMessage, Affinium Campaign Interact, Affinium Campaign Optimize, Affinium Leads, Affinium Model, Affinium Plan, Affinium Mart, Universal Dynamic Interconnect, Interconnect Modules, Marketic, Powering Marketing Innovation, Customer Value Maximization, MAP, One-to-One Optimization, Right-time Marketing are trademarks of Unica Corporation. All other trademarks are the property of their respective owners.
2007
Crate and Barrel Chooses Omniture SearchCenter to Increase Return on Ad Spend. Natively integrated with Omniture SiteCatalyst® Web analytics , SearchCenter enables Crate and Barrel to identify revenue associated with individual keywords and automatically optimize bidding strategies to drive the most valuable traffic to their Web site.
Market Wire, October, 2007
About Omniture
Omniture, Inc. is a leading provider of online business optimization software, enabling customers to manage and enhance online, offline and multi-channel business initiatives. Omniture's software, which it hosts and delivers to its customers as an on-demand subscription service, enables customers to capture, store and analyze information generated by their Web sites and other sources and to gain critical business insights into the performance and efficiency of marketing and sales initiatives and other business processes. In addition, Omniture offers a range of professional services that complement its online services, including implementation, best practices, consulting, customer support and user training through Omniture University(TM). Omniture's 2,500 customers include eBay, AOL, Wal-Mart, Gannett, Microsoft, Neiman Marcus, Oracle, Countrywide Financial, General Motors, Sony and HP. www.omniture.com
2008
Crate and Barrel chose Trusonic in an effort to exercise the latest available technologies to enhance brand and environment. By providing strategic control of music, messaging and ad placement, Trusonic solutions build on existing brand awareness while generating new revenue possibilities. Crate and Barrel found Trusonic's easy to use online tools created new opportunities for creativity and flexibility.
Entertainment Close-up, July, 2008
About Trusonic
Trusonic was founded in 1999 as a unit of MP3.com by a group of business music professionals, software engineers, and audio technologists. The founding vision was to leverage MP3.com's core competency with Internet media distribution to provide music and messaging services to businesses around the world. This vision was realized with the successful deployment of Trusonic's first generation of web-based playback software and the first Trusonic Media Player in the spring of 2000.
In the fall of 2003, certain assets of Trusonic were acquired from MP3.com, Inc. by a group of investors and is now a privately held corporation. This acquisition included licensing rights to 1.5 million Independent Artist songs from the original MP3.com website. The new management and operations team consists of a CEO from the retail industry, a CTO from the music industry and a team of music and technology experts.
Now in its sixth generation, the Trusonic technology platform is second to none in the industry - providing reliable music and messaging services to thousands of customers in three continents. Using our web based software customers can create or change audio programs at a single location or thousands of locations with a few clicks of a mouse.
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